Information

Illumalights  Grow Lights and Acceries:
We ship all of our grow lights system  kits  and parts orders with UPS Ground. The shipping rates are provided at the time of checkout for the items placed in your Shopping Cart. We ship only within Canada and to the Continental USA.

We do not ship to PO BOX, GU, VI, APO/AFO addresses.

Additional shipping charges apply for shipments sent to HI, PR, AK, YUKON, NWT, NU locations.

Pickup and Drop-ins:
You're more than welcome to purchase our products direct from our warehouse.

Our drop in times available are from :

Monday - Friday : 10.15am - 4.15pm
Tel No. : 1-604-420-0018 (Ext #4 to schedule a drop in appointment)

-For drop-ins, please call ahead of time to schedule an appropriate drop in time and to ensure that someone is available to attend to your drop-in request.

EHBC Distributors Ltd
Customer Support and Sales


Contact
Address:
1608 Broadway Street
Port Coquitlam, BC, Canada
V3C2M8
Hours : 10.00am-4.30pm PT Monday - Friday

E-mail:     sales@illumalights.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Telephone:     1-877-565-6888 Ext 501
Fax:     1-778-285-8699

Returns:

Returns are only accepted for products that are in new condition and are returned in the original packaging. "New condition" means that the product has not been installed, fueled, started or ridden. All returns must be called in or emailed in advance. Please call 1-877-565-6888 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the sole responsibility of the customer. Any merchandise returned without prior RMA communication, or any merchandise returned freight collect, is subject to being refused.

• Products damaged by neglect or abuse will not be covered by warranty.


• Return shipping and insurance charges are the responsibility of the customer.


• The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.


• Please allow 3-5 business day turnaround time for your exchange to be processed.


• If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of Illumalights.com .


• The item has not been altered.


• All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #).


• Return Authorization Number(RMA #) is required before any replacement claim will be accepted.


• Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.


• The item must be shipped back with care (please carefully pack the ITEM).


• All returned merchandise must be in its original carton or packaging.


• All returned merchandise is subject to a 20% restocking fee.


• Clearance items are FINAL SALE ITEMS, no refunds allowed.


• Due to the nature of some products we are unable to accept returns for them.


• Illumalights.com (EHBC  distributor Ltd.) reserves the right, at its sole discretion, to change, modify, add or remove any portion of this policy in whole or in part, at any time.

Damaged Goods:
Damaged product claims will need to be reported within 48 hours upon receipt of the shipment (or as noted within the UPS delivery tracking system) . When submitting a damaged product report, please include the tracking number assigned for the shipment, Order number, pictures for proof of damages, and any other additional details to be reviewed. Also, contact and notify the shipping company to ensure that they are aware that damages were noted on the item received. Upon review of the report, we will then communicate with the buyer to determine the appropriate action. We require up to 5 business days in order to review damaged reports. No damaged reports received after 48 hours from the delivery date reflected by the tracking information will be taken into consideration. We will assume that the buyer is fully satisfied with their purchase and all completed sales are final.